Privacy policy

Last updated May 19, 2022.

We believe you should always know what data we collect from you, what we do with it, and what control you have regarding this data. We want to be transparent and share this information with you in the privacy policy below.

About Us

We are PHYCON Ltd, registration number 40103616240, registered address Gramzdas iela 21 – 7, Rīga, LV-1029, Latvia, operating under the name PHYCON («we», «us» or «our») and we are the controller of your personal data.

You can contact us here:

Our Privacy Policy

This privacy policy («Privacy Policy») explains

  • what data we collect about you;
  • how we use this information;
  • your rights when it comes to your personal data.

The Privacy Policy applies to the use of the website («Website») and our communication in relation to its use.


Authentication – login information needed to identify you as a system user, e.g., password, username.

What we need to contact you – data needed to contact you, e.g., e-mail address, phone number, postal address.

Identification – information that allows us to verify who you are, e.g., name, surname, or social media username.

Order details – what we need for the delivery of your order, e.g., products and services ordered, order status, or invoice number.

Payment details – information needed to receive and transfer payments, e.g., payment method, payment type, billing address, bank account number, payment card details (including credit or debit card number, CVV/CVC code, card expiration date).

Payment status – details related to your payment, e.g., payment date, place, or status.

Traffic and performance data – information that is used by website or application analytical tools, e.g., IP address, an identifier assigned to you, location, device information, demographic data, device type.

Why do we ask about your personal data and what can we do with it?

We use only the minimum amount of personal data.

We will indicate where the provision of personal data is voluntary or necessary.

For each topic below, we describe why and how we use your personal information and what is the legal reason.

User profiles

What do we do with your personal data and why? What personal data do we use? Legal reason
We collect, store, and verify your data when you sign up or log in, to allow you to create your user profile and give you access to it.
  • identification data
  • authentication data
  • contact information
It’s important for us to establish and verify your identity so that only you have access to your account (legitimate interests)


What do we do with your personal data and why? What personal data do we use? Legal reason
We send you marketing information (e.g., newsletters, information on discounts, sales, etc.) to keep you updated about our offers.
  • identification data
  • contact information
  • Your consent
  • It’s important for us that users are kept updated about our services (legitimate interests)
We analyse your reactions to our messages to understand the effectiveness of our marketing campaigns.
  • whether you have opened the message or its attachments
  • whether you have clicked on the links in our message
  • It’s important for us to understand the results of our campaigns (legitimate interests)
  • It’s important for us to improve our communication with our users

We use marketing tools that process personal data for sending marketing information.

Analytics & Statistics

What do we do with your personal data and why? What personal data do we use? Legal reason
We analyse the Website's traffic and performance to continuously improve our Website, and the user experience. We use Google Analytics (see their privacy policy here) tool to monitor traffic. traffic and performance data Your consent

Cookies and Similar

We use cookies and similar technologies on our Portal and they are only related to analytics used internally.

Where and when do we get your personal information?

We will collect your personal data only when we receive this directly from you. For example when: you write us with a question, give us feedback, order a service, create a personal account, respond to a survey or sign up to receive our newsletters.

Do we share your personal data?

We share your personal data with the following categories of data recipients:

  • analytical service provider (Google Analytics)
  • e-mail marketing service providers (Mailjet, SendGrid)
  • data centre service provider located in Germany

For how long do we store your personal data

We will not store your personal data longer than it is necessary for our service. Once we have determined that we no longer need to hold your personal data, we will delete it.

The criteria used to determine the period of storage of your personal data are:

  • the reason why the data was collected;
  • the period of time, while we have a contractual relationship with you;
  • the legal obligations under the applicable laws;
  • the necessity to store the data regardin our legal role (such as applicable statutes of limitations, or regulatory investigations).

What rights do you have regarding your personal data?

You have various rights in relation to the personal informations that we process and store. There are some exceptions to these rights, though. If we refuse your request, we will explain to you the reasons for doing so.

If you wish to exercise any of these rights, please contact us by sending an e-mail to

Your rights Explanation
Right to request access You are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data.
Right to rectification You may request that we rectify any inaccurate or incomplete personal data that we process about you.
Right to erasure (“right to be forgotten”) You have the right to request that we delete your personal data.
Right to restrict processing You have the right to request that we restrict our processing of your personal data where:
  • you believe such data to be inaccurate;
  • our processing is unlawful; or
  • we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.
Right of data portability You have the right to transfer your personal data between data controllers. So you can request your personal data we process about you in a structured, commonly used and machine-readable format and transfer this data to a third party.
Right to object Where we are processing your personal data based on our legitimate interests (or those of a third party), you have the right to object to such processing on grounds relating to your particular situation.
Right to withdraw consent If you have consented to our processing of your personal data, you have the right to withdraw consent at any time, free of charge.

How to send a complaint?

If you have any concerns about our use of your personal data, you can send a complaint and write an e-mail to us. Write to

In case you could not solve your problem with us directly, you can also complain to your local data protection authority or the place of the suspected violation. Contact information of these authorities can be accessed at the website of the European Data Protection Board.